Welcome to National Express East Coast

Welcome to National Express East Coast, the new operator of the UK's premier intercity railway.

We're an international transport provider and around one billion journeys a year are made worldwide on our bus, train, light rail and express coach and airport operations. We have leading positions in each of our markets – the United Kingdom, North America and Spain. 

Our purpose is to improve the quality of life for all through travel and our promise to our customers, wherever and whoever they are, is to Make Travel Simpler.

We're absolutely delighted to have won the right to operate this franchise with plans and promises that put our customer at the heart of everything we do. We have an exciting package of innovation and investment aimed at making services attractive to many more people.

We aim to deliver on our promise of Making Travel Simpler by offering a contemporary and value-for-money service which delivers what people want and when they want it. And we'll be doing it by providing trains that run on time, an updated catering offer, better information when people need it, more trains and more seats, easy-to-understand ticketing and simple, easy to understand choices.

National Express Group was recently named overall winner of the Business to Business category in the 2007 Customer Experience Awards. We won this for our consistent focus on customer satisfaction and in particular the fact that we listen to our customers and deliver what they want. So we know what we’re doing.

We won’t deliver absolutely everything overnight but you can be confident that we will work very hard over the coming weeks and months to deliver your railway the National Express way. That includes a strong focus on customer service and the absolute priority that we will apply from day one to running your trains on time.

We look forward to seeing you soon on board National Express East Coast.

Richard Bowker

Chief Executive Officer

National Express Group