Contact Us
We welcome your enquiries, so please get in touch. We’d like to help you as quickly as possible, so please use the contact details below or email us.
For queries including ticket enquiries, refunds, web issues, Customer Relations, Business Travel, Group Travel or Assisted Travel.
Please spend a few minutes telling us what you think of our website.
National Express East Coast Web Support Team
Tel: 08457 225 111
Open 08.00 - 22:00 7 days a week.
National Express East Coast Customer Relations
Customer Relations Manager
National Express East Coast
FREEPOST YO352, York YO1 6ZZ
Tel: 08457 225 333
Fax: 01904 524 532
Open Monday to Friday 08.30 - 17.00
National Express East Coast Business Travel Service (for corporate customers only)
Tel: 08457 225 125
Fax: 08457 225 222
Open Monday to Friday 08.00 - 18.00
National Express East Coast Group Travel
Tel: 08457 225 010
International Tel: +44 191 259 8089
Fax: 08451 204 070
Open Monday to Friday 09.00 - 18.00
National Express East Coast Season Tickets
Tel: 08457 225 125
Open Monday to Friday 09.00 - 17.00
National Express East Coast Assisted Travel
Tel: 08457 225 225 (select option 1, then option 6)
Textphone: 08451 202 067
Open daily 08.00 - 20.00
National Express East Coast strongly advises passengers who require assistance to book in advance to avoid possible delay. Bookings can be made up to 18.00 on the day before travel.
National Rail Enquiries
Tel: 08457 48 49 50
Visit www.nationalrail.co.uk
National Express East Coast Hotel Booking Service
More details about the Hotel Booking Service
National Express East Coast Car Hire Service
Visit the Europcar website for a 10% discount